Many companies require their calls to be answered on a 24/7 basis. Often, a very important call can be made to a company outside of normal office hours which requires immediate attention. The Kendlebell 24/7 service can provide such companies with a solution. The typical situations we encounter are:
- Emergency call outs – after hours
- Alarm security response
- Companies providing their customers with 24/7 support
- Event booking / Registration after hours
- Software support 24/7
- Customer complaints line 24/7
- Customer appointments booking line
- Call overflow from multi-nationals in different time zones
- Direct / Media response lines
- Consumer helpdesk
- Consumer order line
We provide trained staff who are available 24/7 and are briefed to take certain courses of action on receipt of an out-of -hours call. Response times are immediate and our operators are trained to bring each call to a satisfactory conclusion.
"Kendlebell has been handling my inbound calls outside of normal working hours i.e. at weekends and during the week after 6.00pm. The quality of the service is excellent and we are happy with their prompt and efficient response times"