"Prior to Kendlebell I could only take telephone calls at the beginning or end of surgery, meaning clients had to leave a message on the answer phone.The Kendlebell week’s trial has proved that more people make calls to Practice than actually leave messages.
Feedback from clients is that your staff are responsive, took ownership of the call and are efficient and professional. Some were taken aback when they got a ‘human response’ and didn’t have to leave a message. Many thought I had employed my own secretary here in the Practice!"
Adrian Johnson Gem Properties |