By outsourcing the receptionist activity to Kendlebell, a company can re-allocate staff to revenue earning or administrative activities or they can decide simply not to replace the staff ensuring a significant saving in the reception costs.
The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the department or member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message to send on later. This they will do immediately by text or email with an end of day email being sent as well.
The Kendlebell Virtual Reception service works best where companies have Direct Dial Inward extensions each with their own phone number. This allows calls to be transferred simply and also gives outside callers the option of leaving a voicemail should the person they are calling not be available.